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  • By far the WORST customer service ever! The black girl that's there at night should be fired. How she still has her job is beyond me. I go in and ask for a simple order. I go to the black girl taking my order and I ask for two grilled chicken tacos she says well you can have one we're out of grilled chicken I said how long is the wait she says 7 mins. So the manager says I could pay and wait for the chicken as I told him my order. So I'm waiting and the manager (white tall skinny guy) says it'll be just a few more mins. 3 4 5 mins go by and I'm waiting. 10 mins go by still nothing. So I finally ask if the chicken is done and the black girl asks me to repeat my order once again!!! She says "no one told me anything" I said why is that my problem, should that be communicated with your team? I'm already furious she made it worse. She clearly hates her job and does not care about customer service. There are plenty of other options I can chose, but I choose cafe rio because of the food but there's other places that produce great product with great customer service. So never again. Say goodbye to a repeat customer. It shouldn't get to the point where a customer is furious to get the order right.
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