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http://www.openvoc.eu/poi#funnyReviews
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  • Someone from upper management did reach out to me after my post here and to me that does count for something on behalf of an establishment. The gentleman was very polite and 'heard' my point. He seemed unwilling, but not unable to see my point and how the way they handle people trying to enjoy their facility could have been accomplished more effectively. Though he was very friendly and seemed interested in resolving the issue, no options were offered (Like when Donald Trump speaks about Condoleezza Rice). On quite a few occasions he mentioned that he was new to the issue and was not abreast of all the facts. This is customer service in America today, "I understand you are unhappy but there is nothing I will do about it but invite you back for another dose of what I hope is better the next time." The only way I would go into anything unprepared is if I was willing to concede or if I knew I had no intention of changing my position regardless of the truth. I am still not familiar with the unorthodox management or service at TopGolf.
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