My family is VERY familiar with this restaurant. We used to order delivery from here quite often since they first opened. When the food is done right, it is AMAZING. BUT, that only happens about 25% of the time. I am embarrassed to call them anymore as the notes in our account are probably the size of an encyclopedia. We have probably been credited so much money that it costs them more to answer our phone calls than what a week of profitable business brings in. Every person we have had interaction with has been very pleasant and understanding, and unfortunately even the store manager remembers us and we have only spoken twice. I am sad to say that the past history (spaghetti calzone orders, delivery times, order discrepancies, poor food) and with tonight's cold congealed toasted subs have brought us to the point of just being to tired to try again. I have no idea what has happened over the last six months, but our patience is gone and IMO the franchise owner needs to step in and do something. We cannot be the only persons that are being credited 75% of the time. I mean that our free credits are even being credited...I will end on a good note though, if you get a spaghetti calzone that is complete, it will alter your taste buds! Sorry to cut ties, but there are just too many other places that make the grade.