For a newly opened location I was extremely surprised how understaffed they were. We arrived at 7pm and the dining room had about 15 tables open and there was a 15min wait. There were 4 other parties in front of us. We were finally seated after 25min. Another couple walked in and asked why the long wait. The host responded with "they only staffed 3 servers and I'm the host and also the only busperson on duty". For a new location I was absolutely amazed with the staffing issue. As I'm sitting waiting for our pizza there are only 14 (out of approx 40) tables currently being occupied and still people waiting to be seated. People who dine out expect to be greeted and seated asap and immediately if there are tables open. I mean, isn't that the point in having a large restaurant area with many tables? How are you supposed to make money if you aren't filling your seats?
Tonight, incompetent managing and staffing made people, including myself, stand and wait to be seated when there were several table open to accommodate a busy restaurant. What a joke and completely unacceptable. I love Giordano's pizza but unfortunately I doubt this place will last given the extremely poor and incompetent management.
I posted before I got my pizza because I was bored so here is my edit.....The pizza was not hot. I would not say cold but definitely not hot. The crust was also not like the usual.
If corporate wants this location to last they better step in and take over. Great service gets repeat business. Bad service loses customers. I won't be back until I see a sign that says "under new management."