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| - We frequently go to Kyoto House for all-you-can-eat sushi. Some might even say we go there excessively. They are usually quick to serve their food, I didn't get sick from their food, and their service was not abysmal. More importantly, this restaurant was convenient to walk to after work.
However, there was an incident that happened on the night of December 23, 2010; and after learning of our experience you will come to realize how we could never come back to that restaurant again. We ordered our usual platter of sashimi that night. Upon reaching for a piece of white tuna sashimi, there was a single strand of pubic hair on the underside of the fish. Trying to rationalize the discovery, my friend and I suggested that the hair could have fallen off of somebody's head, or perhaps it was from a beard. But after a quick scan around the restaurant, none of the kitchen or hosting staff had hair that resembled the indisputably coarse and wavy texture of pubic hair.
After hailing the waitress, we told and unveiled to her the pubic hair and the tainted sashimi piece. The waitress was quick to remove the offending platter, and promptly showed the three sushi chefs (while being carefully scrutinized by myself; since the sushi bar is open to the rest of the dining area). I was apalled to find that they all chuckled over the incident like little schoolgirls, until they realized that they were in an open kitchen and scanned the restaurant; Upon locking into my discerning glare, they correct themselves and the waitress reapproaches our table to offer a deal. To compensate us for our atrocious finding, they were going to graciously waive us the HST of 13% off of our bill. While dry-heaving and holding back vomit, I began to wonder if she would take me up on the offer of giving her $2.47 if she allowed my friend and I to spectate while she ingested the unsightly hair with a piece of white tuna growing off the side of it. Instead, I reiterated the fact that we are frequent customers and that 13%off does not equate to the repulsive experience we had that night. I further asked to speak with the manager. The waitress comes back with someone who seemed to be another fellow waitress and she was quick to comp the meal for myself, but not my friend. It was infuriating to know that this was the best that they could do. As we leave the restaurant, one of the kitchen staff gives me a smirk...
needless to say, complaint filed to DineSafe, food premises inspection and disclosure. for better or worse, i can safely say that I will never be going back to Kyoto House for japanese food again.
-the writer is currently undergoing careful reintroduction of japanese foods into his dietary regimen; checking both sides before consumption
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