Beautiful 'warm' winter weather today!! Thought of something cold & sweet...a little treat with my little prince & decided on ZenQ. Very disappointed! Went to place my order & was fortunate to be the 1st in line @ the cashier. There were 2 employees working at the front, saw me standing at the counter, ready to place order but not even one approached my way. I patiently waited & finally called to one of them. Their reaction " oh!". Ordered strawberry monster ice. Saw one of the staff prepared for it. She took the monster menu with her to the back where the kitchen is. Minutes later, came out with a tray & handed over to me. The so called monster was no where near looking like what I had ordered before @ the other ZenQ locations. The 'monster' before me was just a small plop of shaved ice...shrinking monster as my little guest had pointed out. Disappointed!! Not returning to this location. There are other good choices around this area.