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| - I have amended my review due to the fact that after I posted the below review, Scott, the owner of Vista Landscape, contacted me immediately informing me that they are not affiliated with Adam Carter of Genesis Creations. Scott was very understanding, very apologetic of what happened and voiced that he contacted Adam directly to inform him of how displeased we both were. We soon received a text, phone call and VM from Adam. However, at this point, it's too little too late, and we would never move forward with Adam due to poor customer service, disrespect, and lack of trust. However, thank you Scott and Vista for helping us. Vista did our built in BBQ several years ago and we were very happy and pleased with the work.
We contacted Vista Landscape for additional backyard landscaping (they did a built in BBQ for us years ago and we were very pleased) They recommended Adam Carter of Genesis Creations as they seem to be in partnership and located in the same building. We met with Adam Carter several weeks ago to get a quote on landscaping for our front and back yard. We also did additional quotes to compare. We decided to move forward with Adam and declined our other offers. We notified Adam and he said he would contact us in a few weeks to set a date to start. We advised him we had a deadline since we had an important party coming up. This was over 6 weeks in advance. After 2-3 weeks, we had not heard from Adam, therefore we called him. My husband attempted to call him every day for a week and a half and he did not return our calls. Less than 3 weeks out from our deadline, we called from a different number, now assuming he was screening our calls. Adam answered and he was confronted about not returning calls. He stuttered over his words, made excuses, and then apologized, said he still had enough time to complete the work before the deadline, and would call my husband back to set up an official date and discuss details (at this point we were in a position of not getting our backyard done in time, as we needed to start the whole process over and had less than 3 weeks). Of course, Adam did not call me husband that day or the next. Both my husband and I attempted to call him again, and he screened our calls. I wish I could write a negative review in multiple areas, but unfortunately this is the only platform in which I am able do. Please, never do business with Adam or this company. I am appalled at their customer service and disrespect to us and our time.
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