Service is his or miss. I once waited 30 minutes for a smoke salmon bagel only to find the order had been overlooked.
It's a relatively new restaurant with new staff, and it seems that they prioritize drive through order turn around. I've witnessed quite a few complaints while dining inside.
Free refills on cold press or hot coffees, store cleanliness depends on the day.
I'll keep coming back for their breakfast bagels and the nova lox.
I can't recommend having the helix bagels toasted, as the granulated garlic on the outside burns every time.