Laid back. Completely relaxed. That is how I like to shop. The guy that helped me pick out my glasses was really helpful. Instead of bothering me, he just left the rx glasses case opened and let me try on whichever pair of glasses I wanted to. He then helped me decide which color frames I should get (I asked him for his opinion) and I walked out a happy camper. He also gave great restaurant tips - always ask a local where their favorite hang out is, they usually don't lead you astray. :)