There was a sale of the BBQ pork (Char Siu/???) last week and I bought a box thinking it was the usual red/sweet BBQ pork Char Siu recipe that I have always bought at T&T supermarket. To my surprise upon buying a box and tasting it at home I realize I was tricked into buying this meat on sale. We opened the box of the BBQ pork (???) for dinner and we tasted it and noticed it tasted pretty weird. It tasted like it was marinaded in Lou Mei (??). There was a strong five spice aroma and we could not eat this for dinner because of how repulsive the taste was. This is not how Char Siu is supposed to taste and T&T supermarket knew this and decided to sell boxes of it at reduced price tricking people in thinking that this is BBQ pork Char Siu. This is totally an example of misleading sales tactics and fraudulent misrepresentation.
I was extremely disappointed that my local T&T supermarket knew about this issue, and decided to sell it reduced price instead of throwing it to the garbage even though this would be considered out of spec and should not be considered eligible for sale.
This is the second time where I have bought BBQ pork from this location and was extremely disappointed with the quality of the food. The other time I bought BBQ pork (??) from this location the box was 75% fat and was considered inedible but the chef still sold it to me when I specifically asked for a lean cut. I only discovered when it was time for dinner that I had been sold this poor quality food after noticing piece after piece was literally FAT. I literally had to drive back there in the middle of my dinner to exchange it for another box.
And now, I am done with returning to the store to exchange my food and wasting my gas. It's not worth it. They don't have anything remotely close to quality control in their kitchen, especially when it comes to their company trying to minimize cost. I sent a complaint to their customer service department and got a BS response saying they were doing a promotion for their BBQ pork using natural ingredients/food colouring, and antibiotic free pork. Oh really, so this was not some mess up by the kitchen, but you guys intentionally were trying to sell off this crap food without being transparent and upfront to customers. Thanks for letting me know after you pocketted my money by tricking me into thinking this was char siu.