If you read the reviews below mine You will see that me and other long time customers share the same sentiments. Yes,the prices have increased,yes You now have to drive your car through the exterior wash and yes there are a lot less people employed with the same amount of business that they've always had.I purchased the bronze car wash. The most basic wash you can get there. My ticket read 2:43 and they finished my car at 4:30. And there was only about 6 customers ahead of me.I've never waited more than 30 mins for a wash.I expressed my concern to the lady working in the office area after waiting more than an hour. She apologized and said she would look into it and that the employees are new and haven't had the proper training,No incentive or compensation for waiting that long.