It is a very blah restaurant. The service at the Highland Heights location is slow and some of the bartenders are rude. As a chain, they keep shrinking the menu. It seems the priority is the new fried chicken. I have been there numerous times and the food I ordered was decent. However, they tend to try and nickle and dime you to death. Last time I went I did the "build your own burger". I substituted chicken and picked some of the basic toppings and cheese. I asked to get some bbq sauce on the sandwich and wanted a steamed vegetable instead of french fries. When the bill came, I was charged $1.00 extra for the vegetables and $.50 for bbq sauce. It also advertises as a sports bar, but it is not a good location to watch sports. All the tvs are at angles to the tables, making it uncomfortable to watch. Sitting at the bar is no better, as there is one 50 inch tv on the end of the bar and for all the seats on the sides of the bar have to watch on a few 22 inch tvs. Much better off going to Winking Lizard, especially when the new one in Mayfield Heights opens