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| - When it comes to checking in to a hotel, I'm all about fast efficient service. Charlotte's Marriott City Center could be a role model for other hotel establishments. Valet parking, for instance. While many people prefer to self park, there are those of us who would rather not schlep our belongings across a dark parking ramp after a few hours worth of travel. I can appreciate the simplicity of someone waiting for you to open your front door, assist with your heavy luggage, and hand you a valet ticket, smiling throughout the entire exchange.
Immediate recognition as you approach the front desk is key to happy patrons. I grit my teeth when I am left standing for a few minutes while staff members "pretend" not to see you while finishing up their previous business. A simple acknowledgement is always appreciated in such situations, but it amazes me how many times the front desk staff resorts to momentary ignorance. Not here though. Big smiles, and a fast, efficient exchange of information. After a quick run down of restaurant times, hotel updates and the fitness room location, I was on my way to my room.
Marriott does well with creating a comfortable home away from home: comfy desk chair, ample desk space with plenty of outlets, and my personal favorite, the ipod docking station. There is something so nice about listening to your favorite play list while working away on your laptop. Bummed that wifi is not free (especially when my wireless card is having issues). If Panera Bread offers free wifi, I think a full service Marriott should too.
Great location in the heart of downtown Charlotte, the City Center will be my first choice.
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