Oh my goodness. I haven't even met these folks in person yet and I highly, highly recommend them! I contacted Aeschbach because my husband and I are considering the purchase of an older vehicle and want to have a thorough pre-purchase inspection done first. Aeschbach has an entire page on their website devoted to this process, so I contacted them to make an appointment. Well, we just had to cancel for the second time in three days due to delays at the dealership. Joe has been incredibly patient and flexible in working with me to try and coordinate this process, and also given me some excellent advice along the way. This is some of the best customer service I have ever seen and I am not even their customer yet. Highly, highly, highly recommend.