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  • I have had a lot of imaging done over the years and have always liked SimonMed and it is great to have all of my images at one place due to memory issues (I'm getting to old to remember it all). Not to mention this is perfect as I live right next door. Well for the most part every appointment has gone good and fairly timely. What I literally "hate" is that you cannot make appointments for xrays. So over the course of various xrays orders given by doctors, I have watched the parking lot, dropped in to only fine 1 hr or more wait time. Now I have a failed lumbar fusion and cervical stenosis, fibro/cfs, anxiety. I "cannot" sit there long at all. When my last xray was ordered from my doctor I dreaded it was an xray, only due to having it done at SimonMed. So again, I watch for a good time and drop in. Only to find the line is 5-6 people deep. Now I have stood when the line was 2-3 people deep and that killed my back. Only 2 working check doesn't help. To wait in line (the standing kills me) for 5-10 mins to find out there is over an hour wait for xrays. NO WAY!!! So the last time I came in to see the line 5 deep I walked right out. Years ago I had imaging done at EVDI and they were good - I just wanted everything at one location so if I forgot over the years of having something done they had the info. I had to give in and call EVDI - THANK GOD they took appointments. This really is a hassle SimonMed and for people who are hurting physically your walk in policy for xrays is torture. You should offer walkin and appt like EVDI does. I will not be doing xrays at SimonMed any longer unless they start taking appts for xrays as well. PS - I've been coming to this location for 10 yrs and it hasn't been bad until this past year. Line and wait time, shortage of front office staff is what I feel is the issue for the most part. This also isn't fair to your employees - give them the help they need. I would be a miserable employee also working under those conditions. UPDATE: 5/23/17 As far as Xrays go, I will go elsewhere where they do take appointments. Now for my new update. I had mri's of both shoulders but on different dates because of severe back/anxiety I can't handle that machine to long. My mri of one shoulder was done 4 wks ago and my doctor did receive that. But the one done 6 wks ago has been like pulling teeth to get and it is my worst shoulder. My doctors office is having a heck of a time getting the 1 record from S.M. She has called several times. Here it is 6 wks later and she still doesn't have them. Doesn't do any good to contact medical records as it is all automated. Trying to get thru the appointment line. Been waiting for 14 minutes. So it took 19 minutes for someone to answer. I am not unhappy with the employees as they can only do so much. S.M. needs to staff this better so everything gets done and correctly without constantly inconveniencing your patients/docs!!! Not only have I been on my doctor about getting these, I now have to call S.M. to find out what is going on. If I can't get thru and have to go there to find out I will be SO TICKED!!!!! May need to rethink about using S.M. all together. Oh, I will say one thing. They finally did something about that horrible long line. The past 2 times I have been in the lobby is full but there is literally no one in line. Still not happy with how much problem my doctor and I are having getting my MRI!!!!!!
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