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| - To start, my wife and I have lived here for over three years, and it hasn't always been so bad. In all actuality, this was one of the better complexes to have rented from when this was owned by Camden Property Trust. The rent was reasonable, if not a bit high, but the service was impeccable, the apartments were spacious, and the amenities, while not lavish, were well above average.
Unfortunately, Camden sold the property as they downsized their holdings in Las Vegas. The second property owners were not bad by all means, but things did get a bit more rough around the edges, yet they had just taken it over so some bumps in the road were to be expected. However, when the third property management took over only months afterwards, that being Mission Rock Residential, things spiraled down and out of control.
At first we gave them the benefit of the doubt that they were new as well. Yet they had "lost" our lease, or so they told us, for the first two months when we asked for copies of what we had signed from the previous company. Secondly, they didn't bill us properly for two months, and even the consecutive months afterward the billing statement that were sent in the mail had different due dates than what they had said. Small details, but it does get worse. Here's a synapse of what began to go wrong (but not limited to):
- All of the grounds were littered with trash that was not picked up for nearly a month. No exaggeration, we had the same Korean news fliers floating around our area for a month, mixed with other trash.
- Landscapers blow trash and debris into resident's open doorways and patios.
- Any and all maintenance request took weeks to fulfill, if they were fulfilled at all.
- We had been broken into once, and they still never fixed our front door frame completely as it is still quite splintered. To top it off, it took them nearly three months to fix our inside door which had a hole punched through it by the robbers/vandals, and when they finally fixed it, they left all old/excess screws on the carpet by the door, which I only discovered when I stepped on them. We have pets who might have swallowed these.
- The front gate rarely works. Again, no exaggeration. I guarantee if you were able to pull the front camera footage which shows the gates, you would see that the majority of the time they are stuck open OR have been stuck closed. Yes, the exit gate from the property has been stuck closed on multiple occasions, forcing all the residents to exit through the entrance, obviously causing a danger since the property is located right off of Charleston and traffic doesn't have much time (or choose not to) slow down around the corner.
- The office staff are horrible. The current lady seems very spacey, in the fact that she never quite understands what seems to be going on. She also becomes defensive and aggravated at any slight, so if you have any issues or complaints, I'd say be prepared to have to almost argue with her. The maintenance isn't good either, in the fact we had to argue with them when our drainage to our A/C was leaking into the bathroom that it wasn't fixed, even though they said it was, even though we state that water was still building up all over the floor so something obviously was wrong.
My wife and I are the most easy going people ever, always giving the benefit of the doubt, as you never really know the full story of what might be going on. However, we're also the last of our neighbors, as all of our other neighbors have moved out after living here for years, only after Mission Rock Residential had taken over. Some of our elder residents you literally lived here for five years or more, have also moved out in this time. My wife and I are the last of our group to still be here, and now are seeing the worst of what is happening.
Basically, if you don't mind poor, if not horrible, service and conditions, I'd still say go somewhere else, because you can find that and still pay a lot cheaper rent than what is offered here, and I do mean something that would costs 30-40% cheaper. To sum it up: our worst apartment experience, ever.
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