Overall a good experience... I went in for self-service wash and a nail trim on my 30 pound mixed breed. They have a pretty good set up for self-service washing and that went well. However, when I had them do the nail trimming the lady told me to wait in the front... She approached another staff member asking her to do the nail trim and the two were quietly arguing about it. You could tell it was because the one was not confident in her ability to trim my dogs nails. If I wanted someone who was not confident in trimming my dogs nails, I would have done it myself- hence my willingness to pay the $12 to have you do it...ultimately a more confident staff member came forward and took my dog in the back to trim her nails, she was not able to file them smooth because the dog was scared so I wasn't too happy about that but oh well right... I would go back for the self-service washing but that's probably it.