I was here on business from Los Angeles where we have lots of nice quality Sushi. I also travel to Hong Kong alot where also there is great Sushi. So for starters I did not have my expectations set very high seeing as how I am in Mississuaga Canada just outside Toronto.
Positives = Nice AYCE quality served on platters for each item you ordered. The food quality was about a 6-7. I was surprised it was this high. I especially enjoyed the rolled beef with onion. I felt the price was also a positive as compared to where I am from it was quite economical.
Negatives - I agree with others comments regarding the servers. All very sullen, meek, quite, passive, and almost zombie like. They obviously are not happy working there which is a shame. IF a quality waitress were to work here I am guessing due to the higher average ticket that they could make a nice amount of tips. I think this is an OWNERSHIP issue and not wait staff. The reason I say this is because they don't assign just ONE person to your table but rather serve you as a group. Thus no single person seemed to have responsibility for the table. Perhaps a better approach to management and opportunity for each wait staff to take personal ownership for their customers will result in competition and increased incentive to please customers, earn tips, and garner repeat business for the establishment. If they insist on waiting on customers as a group then the MANAGER of the group needs to motivate, coach, and develop the team better. It's always the fault of the manager when a whole group is that way.