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| - I flew out with this airline on the 23rd of October due to my mother in laws sudden passing away. Flew from Jacksonville,NC which they had us sitting on the tarmac for 15 minutes for no apparentvreason, was no plane coming into the airport. So once we land in Charlotte, NC they made us wait again to taxi to our gate. Needless to say about everyone on this plane that had a connecting flight missed their flight, me being one of them. I am trying to get to my destination to be with my husband to make his mother's final arrangements. Once we are left off the plane I ask the gentlemen at the podium if he could get someone to take me to my connecting flight because of their delaying our flight. He laughed and said "oh honey just hurry that flight was delayed because of this one, it's waiting". I am pissed at this point because the flight attendant said the same thing " oh they will wait for you, once they see your on ground they won't take off". Mind you I have a lung disease, this airport has carpeting through it, so it's like your dragging your luggage through grass. So I finally get to the gate, the damn door just closed and the plane was backing away. I said to this gentlemen I was told by two people this plane would have waited since this was the airlines fault that I am late, he looked at me and said yeah right! By this point I am seeing red!
He hands me a boarding pass tells me go to this gate B14, I go to this gate explain my situation. She goes to me " well you'll be on standby and it will be iffy if you even get on the flight", I was like excuse me but I was told this flight had many seats available, and me missing my connecting flight was not my fault.
These people have no compassion for no one, they didn't care that I was trying to get to my husband because his mother passed away. I will never fly this airline again!!!
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