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| - Guys. Seriously? This place is not living up to the hype. My husband and I went here for an overnight stay to celebrate the fact that it was our first time away from our kids, um ever in two years (no big deal) and it was a Father's Day gift. We had booked through hotels.com and relayed the importance of our visit in the reservation. I upgraded the room to a private casita and chose the option to pay at the time of the booking, as opposed to paying later.
Imagine my surprise when, upon check-in, I am confronted immediately with,"we need a credit card for this reservation". "I thought I paid ahead, but ok...." The front desk attendant then informs us of the $30 resort fee and $15 overnight parking fee. Really? Y'all can't even spring for free parking for your patrons? At a so-called 4.5 star resort? Please.
The valet gave us a tour of the grounds and he was great. Informative, funny and honest. When we tipped him he made sure we knew that a tip was already included and wasn't necessary. We knew but he deserved the tip anyway, it was just nice of him to be honest.
The stay was nice, the room was fine and dinner was good-but for a $250 check for two people I was expecting more. But what was really great happened next. Once we got home a few days passed and I spoke to my mom. She said she was surprised she didn't hear from me for a big thank you. I asked why? Well it turned out my parents paid for our stay as a nice gesture since we never get out. Odd, I thought, considering the first thing the front desk attendant did was ask for a credit card when my parents sent their info in and wanted to pay for any other incidentals above and beyond the room. I called and talked to the front desk attendant and told her the deal. She didn't sympathize, she didn't apologize, she just transferred me to the accounting department to leave a message. The following day, Eric from accounting called me back. We figured out that my card wasn't charged but there was a $300 hold on my debit that would "disappear in a week or so". Now, I don't have a lot of money, so for $300 to be tied up for a week was kind of a bummer. He keep repeating the same info about booking through hotels.com and how sometimes people who pay for rooms want to remain anonymous (I was asking why I wasn't told the room was paid for, why was I even asked to present a card when that part was handled?). He was droning on and I said, "I don't care about that, what I care about is..." I couldn't finish my sentence because Eric from accounting interrupted me and said that if I didn't care what he was saying he couldn't help me any further. Then he HUNG UP ON ME! I mean come on! Where's the hospitality? I was furious. I wanted to be done with the shitty ordeal but my friend persuaded me to call again and let management know what happened. So I did. I told her that I didn't want anything from them, that I simply would never come back. She assured me that she would take this higher and have it corrected. With all the awesome deals in the valley during the summer why throw it away on this place? Spend your hard earned money some place else.
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