| rev:text
| - I checked in approximately 1:30 am, we (my husband & I) drove from out of state (with our young child & teen) and were extremely tired when we arrived. I had made my reservation on marriot.com, as I am a corporate guest and would have to use the official Marriott website. I had requested some additional accommodations that are given as options on the website. I called 702.434.2700, which is this location's phone number and it's not the customer service broad base phone number. I spoke to the front desk and plead to have the pull out sofa bed made and ready for sleeping, as we would be exhausted. I also asked for extra pillows for the sofa bed and we didn't have those ready either. Nor did the package for the sofa bed that was in the closet, have the entire bedding contents needed for the sofa bed. I requested a roll away bed as well, as the option for it was made available online. However, I do understand that not all Marriott's have capabilities to have them, which is why I called and checked. I was told in one phone call that I would have one, then when I called about a day or two prior to checking in, I was told we would not in fact have one. Also apparently we were in the "older" buildings, that have plumbing issues. Which explains why it took approximately 16 minutes to have some kind of warm (not hot) temperature water for the sink/shower.
There were many more issues than just these I have written about. I brought all of the issues I have written as well as all of the other's to the attention of the Assistant GM, he really listened (WITHOUT INTERRUPTION) and had explained that he wanted to make it better for me and my family that were staying in the hotel. He also explained that there should be renovations to start and that he'd hope it would be better suited, if we decided to come back and stay again later.
Originally I was going to rate this location 1 star. However, I have rated it 3 stars due to the Assistant General Manager Mike for his ability to accommodate the issues I encounter while staying at this location. The facility needs improvement (in my opinion) itself and some employees (in my opinion) should be retrained in policies and procedures etc. I am a corporate guest (and only stay at Marriott Hotels) and although there were multiple small to medium issues that made it all huge issues. I believe that there will be some changes to better suit guests. I will give this location another chance and hopefully the renovations will be complete and I will have a better experience, so I may give another review. Thank you Mike and Don (front desk) for doing the very best at resolving the matters/issues I encountered during my stay in October 2014. I will see you guys again and I hope that it will be a better outcome. And if it's not a better outcome, I know that I will be taken care of as I have been told I would be.
Thank you for doing your very best to accommodate me after everything that took place. I do very much appreciate it!
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