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| - I'm not necessarily posting about this location in general, just this past experience that I have had.
I placed an order online for my co-worker and I, the vito, the BLT and a bag of the thinny chips
I waited around the office for about an hour, when it usually take between 15-20 minutes because my office is about 1.25 miles away from this location.
I called in and talked to the manager (whose name I didn't catch) and asked him about my sandwiches, and he put my on hold while he talked to his driver.
He gets back on the phone and asked if I worked at the Intel Building, to which I responded no, and he mentioned that the driver took the sandwiches to that building. My work building is hard to find, so I really wasn't upset with that portion, because it's an honest mistake. That building has the same address number, but it's still about a block and a half away.
The manager was really nice, and said he would replace our order, send it over ASAP and also give me two free sandwiches. Which was super thoughtful, because it was an honest mistake, and I didn't ask for them, he just offered.
Another 30 minutes go by, and our driver finally comes, hands me the sandwich, and I tipped with cash.
I go to the break room and open the bag to realize that both sandwiches are there, but the chips are not.
The chips are only $1.50 a bag, so while I'm not super concerned with them not being delivered-- I did pay for them, and they weren't here during the second delivery.
The receipt was not attached to my bag, and neither was the notice for two free sandwiches or whatever else.
Again, not super disappointed about the two free sandwiches (like the manager had offered), because I wasn't expecting the coupon, I was just expecting my order to be delivered and correct.
Again, I order from this Jimmy John's a lot, so I'm not super mad or going to stop using them, this was just a pretty annoying experience.
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