I love this place, it reminds of SF and LA, so it's a great step away from typical Pittsburgh. The food is always incredible, as are the drinks.
I give it 4 stars because the food/drinks are so incredible the outweigh the horrendous service I've received here. The bartenders weren't very friendly which is disappointing when you're spending a decent amount for food/drinks and you can barely get service or at minimum a "how are you". Also, the acoustics are horrible so it's hard to hear the people you are with, and on a busy day, you basically have to yell to talk.
I'll definitely be back because of the food/drinks but hope I can update this later with a more favorable opinion on the service.