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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This was the worst restaurant experience I have ever had. Myself and a group of people got together for a celebration. While dining in the establishment it took 20 minutes to get our first drink order. When we placed our order for food we received a portion of what we had ordered. The food was not good at all. The chicken nuggets arrived soggy and full of grease and everything else was cold. When we asked to speak to the manager it took 15 minutes for him to arrive, he stopped and spoke to the people next to us and proceeded to walk away. My husband to hail him down and ask him to come back. We informed him of the issues and he said he would look into it. 30 minutes later he nor our waiter returned. People from our party started to leave and we had not received a bill yet. After someone hunted the manager down again he arrived with the bill, stated that he could not locate our waiter and advised us he had taken 20% off. After careful calculation we realized we had been charged for food and drinks we never received and that issue to another 20 minutes to clear up. Outside of the service issue there were a couple of other problems. The establishment has a live band that plays Banda music. The musicians go out into the crowd, sing to people, and take special request. They refused to pay any attention to me when My husband requested a song but when the table next to us made the same request they played it. I am not sure if the issue was they did not understand his Spanish or maybe it was the color of his skin. Let me make something clear Hispanics come in all shades of the rainbow and apparently so does ignorance. I recorded a video of him and the way the musician turned his back on him when he made the request. The other issue I had with this establishment was while attempting to take care of the billing situation at the register the manager was to busy eating Ramens he got from another establishment to assist the young lady in correcting the errors on our bill. The reason I know this is because he sat out in the open eating them with a couple of his friends. I don't know about some people but I am a little turned off when individuals that work at an eating establishment don't eat their own food or they eat food from somewhere else out in the public eye. If it were not for the fact that this establishment is located in a casino and the consequence of getting black listed from all of their sister casinos we would have all walked out and not paid the bill.
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