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  • Filthy and careless! We took our new Prius in for its first scheduled service and got it back filthy with grease all over the leather seats, door panels and dashboard. When my wife pointed it out to the service manager, they did a quickie clean-up but it was far from thorough. I spent nearly an hour at home with a leather cleaner to remove the grease from the seat and door panel. It had even dug into the stitching in the seats and was tough to remove. A car should never be allowed to get this way, and should certainly never be returned to the owner this way! Frankly, if they don't have the common sense to put a simple cover on a leather seat (or any seat) before the mechanic gets in, then I can't believe they have the sense and skill to properly maintain the car. We were going to replace our Honda van with a Toyota, but at this point, if we do (and that's now in doubt), it certainly won't be from this dealership! I don't like to write a negative review and I think people deserve the benefit of the doubt, but not only was the dealership careless in its work and post-work inspection (if any) but then they failed to properly address it when it was pointed out to them. That's why I'm taking the time to let others know.
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