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  • I've been looking forward to writing this review. This is based off of 3 separate visits at different times. Since I had a hotel credit of $26/Day, this is the only place where you can use it since you can't use it at a store or the frozen drinks store: Visit 1: Ordered Philly fries at 8pm. About 5 other orders ahead of me. Took 40 minutes to get my fries and by the time I got it, it was cold. (-2 stars) Visit 2: Ordered a slice of combo pizza around 3pm. Pretty busy with about 7 orders ahead of me and 5 people behind me. After waiting for 20 minutes for what should be really as simple as throwing the slice in the oven for 2 minutes, I go back up to the counter and they tell me there was a mix up and there's no combo pizza left. I had to get a Hawaiian pizza instead. (-2 stars) Visit 3: Ordered another round of Philly fries around 3pm. Not as busy as the 2nd time. Old lady at the front was rude and made no effort to see why I couldn't charge the pizza to my room. Had to pay out of pocket instead of using my hotel credit. Took 15 minutes this time to get my Philly fries. A new record. (0 stars) Overall, whoever manages this place needs to be FIRED. Absolutely disgusted at how inefficiently run this place is and how rude some of the employees can be. Even with the $26/day hotel credit, it's honestly not even worth it to put up with the other stuff that comes with it. Spend your money at MGM or Excalibur next door for better food options and service.
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