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| - Like others that found Day and Night, I had a bad experience with the company that's always warning me about Melvins. Seems all they sent out were Melvins. Anyway, this is about Day and Night, not the other guy and I'll start by saying the difference in quality of service is like day and night.
Recently after Parker and Sons diagnosed my failed A/C, quoting me an incredibly high price to perform work they had done previously, we decided it was time to bite the bullet and put the old machine out of it's misery. P&S salesperson couldn't be bothered to come visit us to quote, so we started researching. That's when we found Day and Night. It really sounded too good to be true and we were skeptical. Three estimates later, Day and Night won us over with not only the detailed explanation of what caused the failure in the first place (the wrong air filter/bad ductwork design), but what they were going to do to fix it. Their price to replace our old A/C with a new Trane was comparable to other vendors, but what made the difference was the way everything was explained in detail. They even found a way to knock $600 off the original estimate after the installation. All of the employees that I met, and I met a few of them, were cordial, polite and respectful of my space and time. They did their work quickly, efficiently and carefully. We are very happy with the A/C installation.
Now today, our second A/C has been having problems. I called this morning, and Ron was out here this afternoon. I had a plugged condensation drain. I explained what I had tried to do to resolve it (thanks youtube!), but I could not find what the root issue was. Ron diagnosed the problem, the line was actually plugged when I thought I had cleared it, but when I had stucco done last year, they stucco'd right over the drain. Some debris had built up in the line and not being able to flush out, just started clogging it. Well, Ron and I worked together to remove the stucco covering the outlet and clear the line. He is a great technician, easygoing, easy to talk to and easy to work with. I would not hesitate to have him back for any A/C issues I may encounter.
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