I have been a member for several years and was pleased until recently. Two weeks ago there was a mixup with the credit card I obtained through them and I suspected fraud. I had the card shut down and a new card number was issued. Their credit card is with a bank in
Nebraska, and I found out today that their bill pay system is outsourced to Virginia. They are starting their own credit card next month but I was told that if I want to switch to that one I will have to go through the entire new customer application process. This will really hurt my credit score if I close down the first account and do this. Every penny I own is in this credit union, and I am upset that they could not just transfer me from the card THEY set me up with to their new local card service (there is 0 balance and were never any late payments.). I am also having an issue with this Omaha bank because I paid the balance with my online CMCU bill pay and they say they didn't receive it. The money was deducted from my account and hopefully this is just a small glitch that will be straightened out. But I thought the main point of a credit union as opposed to a bank was that everything is handled locally. That would have avoided some of my problem. With all this outsourcing I am questioning if I'd do better to switch back to a local bank.