Everyone in the office is customer service oriented. Even when calling I was impressed by how friendly the staff was. It feels as if they all love their jobs and working there, which is refreshing! I had a leg vein treatment and a vampire facial on separate days. Both experiences were great. Michelle (I believe was the person, I'm so bad with names!) treated me and she was wonderful, compassionate, and kind. Plus the spa is just gorgeous, I am obsessed with the décor. GREAT PLACE! I will return and have recommended it to fiends!