I really like this Red Robin; it's such a nice place for family evenings-out (even for small children). The staff is always nice and attentive and the food is excellent. Plus, who wouldn't love all-you-can-eat fries?!!?!!
We always start with fries with ranch and BBQ sauce while my sons imbibe in bottomless root beer floats. The wait staff is always willing to refill the fries and floats whenever asked.
I always order the Bonzai Burger with a vegetarian patty. I love the flavors and the burgers are pretty big. In fact, I always cut mine in half as soon as it arrives and put half of it in a to-go container (after all, I filled up on fries!). The meatless patty is standard, not a house-made concoction, so not much more than what I could cook at home.
I really like that they encourage family socialization with chalkboard activities and I like the ability to order and check out using an iPad at the table. Best of all, I like that you get a free dessert when you come for your birthday!
On one occasion when my son's order was incorrect, our server immediately re-placed the order. The manager then came to apologize and ask if my son wanted anything while he was waiting. We were very pleased with the gesture. His burger was back (hot and correct) in less than five minutes.
The wait to get a table can be ridiculous. Be sure to come during off-hours so you won't have an hour-long wait.