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  • "So you paid 75.00 for a room and aren't happy? Is that what you're bitching about?" This is not a review of The Signature hotel which was amazing but of Jet Luxury Resorts services at the signature who own a portion of the rooms there via their timeshare program. We bought a Jet Luxury resorts deal via travelzoo.com. We paid 99 bucks a night plus tax and resort fees and stayed the weekend of 5/31/13 to 6/2/13. So, I am thinking MGM Signature hotel, great deal....what can go wrong? I book two rooms and let Jet resort know we are a family. Fine, yes, we will accommodate they say. Fast forward two months we get to the Signature property and check in. I am told that our family will be in two separate towers. Floors I could have worked with but towers? I explain to the amazing Signature representative Stephanie who helped us that we needed to be in the same tower because we were a family with a baby and a senior and it would just be far more practical. She said that because our reservations were made via Jet we would have to call them to make any changes. I was given the number and called Jet resorts "Josh" picked up. I asked him if we could please be in the same tower he said he could not made it happen, I explained to him my dilemma and mentioned to him that my original request was have rooms on the same floor. He said that they made the reservations a long time ago and it would not be possible. He then said he could cancel the reservation at that very moment and I could look for something in Vegas that "worked" for me. I told him I was standing in the lobby of the hotel and that was not realistic. His response? "So you paid 75.00 for a room and aren't happy? Is that what you're bitching about? I'll accept your apology for that". I told him where he could go and hung up on him. Here is the thing...we paid 550.00 for two rooms for two nights, yes it was a deal but never did I buy the verbal ABUSE and the douche-bag Josh with the deal. Who talks to people that way? I guess Jet Resort Reps do. I got off the phone and the signature resort rep was so apologetic and genuinely trying to ease my shaking nerves. I will never use this company again....I wish I would have logged in and read the bad reviews here because it would have thought twice about using a vendor and not the actual hotel...I recommend you stay clear of them. However, the Signature Hotel itself is a great hotel and will book directly through them. I am planning on reporting Josh to the Jet Management as well as the MGM Management Staff. 0 stars for Josh the Jet Resort Douche-bag, 5 for the actual Signature Hotel and 10 stars for Stephanie the beyond kind and professional service rep.
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