I've been going to the Lake Mead location of Massage Envy for about 2 years and my feelings have been mixed until recently. On my last two visits I've not only got excellent massages, but the facility is also receiving a much needed facelift.
Generally when I go in for a treatment the last thing I want to have is a 5'3" 118 pound girl as a massage therapist. Well, that's just what has come my way on the last couple trips and frankly both women have done a wonderful job. ShaRose and Elsa are their names and I highly recommend them both. I like a deeper tissue massage and these two do a great job despite their diminutive statures. My wife likes a little less pressure and when she had Elsa the pressure used was adjusted to her liking as well.
The biggest change to the facility is the addition of a "Quiet Room" to enjoy while waiting for your massage room. Previously you would sit just inside the front window which was ok, but it was less than relaxing and often times was kind of warm when the sun was shining. This room gets you away from the busy reception desk and allows you to begin to unwind. It's really a nice touch.
Just a few months ago I had told my wife that I wanted to use up my sessions and cancel my membership. My experiences had been so bad for a while that I had stopped going and had a backlog of about 7 months' worth of treatments. The way things have gone these last two visits I'm definitely rethinking that idea.