I have used this place four times for my beasties and this is the last time. They have changed owners and it shows. They couldn't find us in the system and then when I called to check on them 4 hours later, they still didn't know which dogs were mine. When I went to pick them up they couldn't seem to find their leashes or collars, and because the back door was open, I could hear and see what was going on in back. This is not the same place I brought my babies before. Even my dogs seemed stressed out and that has never evee happened coming from there. They said my dog bit a groomer and they has to muzzle him, and he's never ever done that before and he's been groomed by them 3 times and by 2 other groomers without issue. So something must have stressed him out or caused him to react this way - I get that dogs and people have bad days, and I'm not excusing my dog's behavior, but combined with everything rlse, it really makes me wonder. Avoid this place if you have large dogs.