Charged twice for one visit. No matter who you contacted, they could not explain the double charge or reserve, they said they would look into it, but nothing was done. They just kept threatening collections. So my we paid it. If you live in Cleveland Ohio, just shut up and accept inferior health care you have to pay for twice. We moved here from California to save money on housing, but did not realize we would spend that savings on the corrupt and incompetent medical systems. Visits that cost 15 dollars in California cost 150 in Ohio.