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| - I have been an advocate of Banker Insulation since 2007 when they did some insulation work for my Garage in Surprise. Did a great job and couldn't be happier. In 2011, they did it again to our home in Goodyear. Great job again. Decided to use them at our business location in Goodyear, why wouldn't we. The actual job of removing the old insulation and installing the new looks great. But prior to the insulation job, we had the epoxy floors done so keeping them nice was critical. The sales manager suggested some boots for the lift so that the lift didn't cause issues with the floor. Sounds great to me. After the job was done, the floors were scraped and scratched and it did not look like either of the lifts had any boots on them. I do not know how they got scraped up, whether is what the lifts supports, staples on the floors and turning on them, I really don't care what did it. I just wanted them to be exactly how they were. Come to find out, that boots/diapers are for the bottom of the lifts, not for the tires, so that the lifts do not leak oil on the floors. That was not made known until after we were trying to come to problem solving answer. My $10,000+ epoxy floors don't look like $10,000+ floors any longer. They would rather say that it was not their fault when no one else is in the shop while they are working then keep a continued customer happy. $750 out of a $6000+ invoice, It is really sad. Am I an advocate now? I can't. If they come back and offer to fix the floor, I would say that they did the right thing and would become an advocate for them again.
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