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  • We stay in Marriotts for most of our year. I have been platinum for over 10 years. I preface this because I usually love this resort but this last stay was just okay. When we checked in we ordered vanilla ice cream and cokes. We got chocolate ice cream, pretzels and fruit basket. Uh....while nice, not what we wanted for the boys with us. We asked for an upgrade which is customary to platinums, we were told we were upgraded to a resort view. We had a room by the elevator that looked over a small piece of a golf hole and power lines. I have never not had a pool or center hotel view. We ordered a mini fridge for our drinks and never got it. Refresh service came at 9:10 PM. That is way late for guests with little kids. When we checked in we only had two towels in the room, yet the reservation showed a party of 4. I have had other Marriotts pay much closer attention to the reservation details. The grounds are great, the attention to detail of this well staffed hotel is lacking. It is very sad as this could easily be a five star property with the right staff and management.
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