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| - I took my car in a few different times for an oil change. I was assigned a service guy who would greet me, get my concerns, and then, afterward, tell me how my car did. Only EVERY SINGLE TIME I'd drop off or pick up my car, he was nowhere to be found. Ever.
At the first oil change I specifically asked them to check my tires, knowing I was close to needing new ones. When I picked up my car, I asked about the tires, and of course no one knew what I was talking about. They finally rounded up my service guy who said, sure, I needed tires. I asked about the price and he said, "Um, can you get the number off your tires and call me later for the price?" Awesome service.
I did have them put on two new tires the following week and asked they go on rear of the vehicle. They put them on the front.
Hubby took his Jeep in for an oil change and they never looked into the leak he specifically asked them about.
There's just no follow up. It's always sloppy work (only once did we get the "free" car wash that comes with the oil change). And I shouldn't work so hard to try and get them to fix other things on my dang car!
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