I came in today for an appointment I scheduled 3 weeks ago. I was informed the part was not in stock and it would be another 2-6 weeks.
I met with a Fleet Service Advisor and told him that this is the second time in the past year I've been to the dealership for scheduled service and had to come back again for the same job. I asked if there was anything else I should doing on the phone to avoid this from happening again.
He replied, "I'm not dealing with this right now", then reached directly into my backpack and removed his business card. After writing down my VIN, he walked away with no instructions on next steps.
Seriously?