This is our local Swiss Chalet and we've been here at least a dozen times. Great value. Friendly staff. Relaxed atmosphere. Delicious wholesome food. Reminds me of my childhood.
I'm surprised to read all the negative reviews. My only suggestion is to not order too far astray from what Swiss Chalet specializes in: chicken. I order the quarter chicken meal with white meat with either Caesar salad or fries on the side. I've been pleased every time.
It's also seems like an especially great place for a family on a budget to bring kids.