I wasn't going to bother posting a review until a saw a few recent reviewers who echoed my experience exactly. I placed an order a couple of weeks ago using the online order system linked from the Friendly Thai website, they use Zuppler (which I've never heard of or used before). I had no problem placing the order online, and promptly received a confirmation indicating my order would be delivered in about 40 minutes. 50 minutes later I check back and it says it will be another half hour (over an hour from the original time the order was placed). When I finally called the restaurant I was placed on hold for over ten minutes; the woman I spoke to (who was actually very polite) confirmed that they had never received my order. The confirmation number I had didn't seem to mean anything to them. She offered to take my order then on the phone, but it would be the normal delivery time to get it to me.... what?! I didn't leave her wondering how I felt about orders that disappear in to cyber space and confirmation numbers that don't mean a thing. I understand that the real issue was clearly with Zuppler, but that's who they've chosen to represent their business, so it still reflects on the restaurant. Given all the other reviews of similarly bad delivery experiences, I don't think I'll be trying to order from Friendly Thai again.