If you've read my review of the Kohl's on South Blvd and 485, you'll understand why this one got such a low score. Much like other department stores in Gastonia, it is clear that the department store districts don't put much effort in maintaining their locations in Gastonia.
Most staff are usually helpful, however it can take an eternity to find a staff member to do anything, including helping to find/locate an item or even to check out. Having experienced other Kohl's, it almost makes me wonder why they bother with this location. I'm sure the business does well, people are always attracted to the constant "sale" tags even though they truly are not sales - they are mere mark downs from the never used suggested retail price. These items sell for the same price regardless of where you go.
The selection here is ok - they've put as much as they can fit into the square footage. And, it shows. This chain is not known for fashionista organization.. However, it is interesting to note what else this chain carries just by visits to other stores.
Location is good if you don't want to drive. I'm sure you'll find something that you can compromise with. If you can simply drive out of Gaston, do so. I'm sure you'll be happier.