The service here is usually so-so at best, but you don't come here for that- you come for the food. My favorite is the Buddha Mac and Cheese or the Juicy Lucy burger.
However, we came on a Wednesday night and it was the worst it has ever been. We only saw our server 3 times- take our order, bring the food, and then the bill. We had to ask for our own drink refills from other servers because ours was no where to be seen. Our food took upwards of 50 mins to arrive, 50!! And it was not great to say the least. My beloved mac and cheese dish (which I specifically came here for) was not fresh. I could tell that it had been sitting under the heat lamp for way too long because it was dry and stuck together. My friend got the buffalo chicken totchos and ended up getting food poisoning later that night...! Bad chicken. Our server never apologized for the wait nor acknowledged anything about the lack luster service.
I am very patient and understanding about how people/places get busy and behind but you at least need to be proactive about it and put your guests first. It would have gone a long way if she had something like "Sorry it's been awhile guys, we're short staffed tonight and doing the best we can."
It's just overall very disappointing because I did enjoy coming here for the unique menu options but last night were the final strikes.