Initially, I will say that the ladies that cleaned my condo did a pretty good job and were pleasant as well.
Unfortunately they were supposed to arrive between 8 and 8:30 AM and did not arrive until 9:50. No call to let me know they'd be that late. Calls to Planet Hugger always go to voicemail. (After a number of tries, I've never been able to speak to a human by phone.) The email I sent around 9:00 AM asking for an ETA so I could plan my day went unreturned. I had to sit around and wait to let them in.
For someone like me who has a tight schedule to keep, this may not be the best option in town. For the 80-110 minutes they were running late, I could have done most of it myself.