It was my first time losing a pet and I didn't know how the process worked. Once I called I was not only given the upmost respect but absolute sincerity. They not only gave me the choice of where to pick him up but the choice of where was most convenient. I picked up my little guy today and couldn't stop crying, not because of the loss but because of how well I know they treated him. My black lab puppy happened to have a small white spot on his chest and the lock of hair that was not only included with his ashes but in his memorial frame had included some of his white spot. The consideration alone made me know that he was treated with respect AND love and I could not thank them enough for that.