BEWARE THEY DON'T CARE ABOUT ANYONE but $$$$$ and they also go under a different name. All Star Appliances...wonder what law suits they have pending against them. First call to repair the dishwasher on a Saturday ( because we both work) was 3 weeks out. Tried American Home Warranty's main line to have another service company handle this and guess what...they gave us All Star Appliance Repair...same people, different name. This time I was told NO SATURDAY APPOINTMENTS. So, we sucked it up and called Michael's back and they finally came out 2 weeks ago Saturday. After 2 hours and a $65 service call charge, the part was ordered. Now 2 weeks later, we were told in no uncertain terms to BE AVAILABLE BY PHONE TOMORROW when the repair guy calls to say he's heading your direction or HE WON'T COME OUT. So the guy calls at 9:30 am SAYING "I'm in the neighborhood, are you home?" expecting us to be home. No the appointment was for 4 pm. After a dozen calls to the dispatcher who admitted she doesn't know where her guy is because he's not responding to her calls or texts, we called AHW again complaining about the lack of professionalism with Michael's, It's now 6:30, 6:45, 7:00pm...no guy. At 7:20 he calls and says he's 3 minutes away. No explanation of why he was late, just "oh sorry".
DO NOT DO BUSINESS WITH MICHAELS SERVICE OR ALL STAR APPLIANCE REPAIR.