Wow! I recently moved to Las Vegas, Im surprised at all the previous complaints. I called L&S to fix my air conditioner. It broke down and it wasn't even very hot yet. The lady there was very helpful with trying to help identify what was the problems that couldn't explain very well why my air conditioner stopped. She said that they would send someone out right away. My wife and I had to work, so I told her where my key would be left. When I arrived home, it was working. I called back where I didn't have a bill. I was told that the cost was $120.00. I believe that that L&S did great!