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| - WHAT A DISAPPOINTMENT! I am a lover of frozen yogurt and love Menchies. I watched and watched for this place to be open and eagerly awaited it. I would replace my often visits to Menchies with Lulu's if Lulu's warranted it. I went online searching for lulus and received an email after I was online for a "New registration bonus" of 4 free ounces of yogurt( did not say on second visit) I went to LuLu's in Hudson during their grand opening and had only positive experience-A nice older lady by the toppings who commented when I said, "wow they have whipped cream here" (which most self serve frozen yogurt does not). She was very nice, but her comment was "whipped cream is good on ice cream." I was in a frozen yogurt place, not ice cream! Anyways, that was the best of the experience. The owners were very arrogant. They were surprised I chose not to download an application called paycloud to a smart phone to be able to use their loyalty program. Since I had not done that, they did not considered me registered even though I had this email. They gave me a card they said I could then get my free yogurt the NEXT visit, but would not do this visit. I had an email for myself and my husband individually (since we both go-not necessarily together either). They wanted him to have a separate card and ring him up separate to give him the free yogurt NEXT TIME, but their loyalty machine was not working to swipe his card. The right thing to do would have just given us one free 4 oz that day and I would probably not be writing this write now.
To go on, I had a postcard I had received at work (work in Hudson) I had not expected to use, but then chose to since they would not honor the free 4 oz. The postcard was for $1.00 off your yogurt purchase and did not stipulate how much you had to get. I gave it to the clerk(who definitely seemed like one of the owners) to use for my husband's yogurt. His price was $2.93. I asked how much an ounce their yogurt was-they replied .47 (higher than most in our area). This plays into the next comment. They then went to use the coupon and said they couldn't because you had to buy at least 4 ounces of yogurt. I am a mathematician, but I don't think you have to be to do some quick, basic math to see he got over 6 ounces of yogurt. I pointed this out and she responded like she didn't believe me. At this point, I was not feeling happy to be there, so I said look at the price and do the math-it's obviously over 4 ounces. Finally, the other manager came over and did an adjustment so we would pay $1.00 off and in doing so acted like they were giving me the deed to their house.
Not done yet! They advertise 18 flavors. WOW! I think... More than Menchies.. NOT, They call all their twists a flavor. Since when do you twist 2 flavors together and make that another flavor. EVERY place could do that and come up with more flavors! You can always twist flavors together. They have 12 flavors with the option of twisting.
The machines were labeled with flavors (including made up twist flavors) but nothing else. This was the first thing I noticed when entering the store. What was non fat? What was low fat? Sugar free? I asked the manager right away when I walked in, which flavors are non fat? He pulled out the nutritional book and said there you go. Sooo I asked that I had to find a flavor and look our fat content and see what says 0 and find the flavor? You may want to label them like Menchies, Lemonberry and other do. his reply was we are family owned and not a franchise. OK, I thought family owned would be beter not worse!!! You can't put a lablel on a machine. Why? Are most flavors lowfat and not non fat?
I could go on. But let's not! Just stay away and go to Menchies or try another of the many frozen yogurt places that want your business.
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