Had a really unfortunate experience with this place. I purchased a groupon for three microderm facials. Called to schedule an appointment to learn that they clearly don't have a front office person dedicated to answering phones, and had to leave a message after trying over several days at various times to connect with someone. They finally scheduled me for an appointment THREE WEEKS later claiming this was their first available.
Then I got a call cancelling that appointment due to whoever the owner is having a family emergency. They rescheduled me without ever speaking to me over the phone, so I then had to call and leave another message to reschedule as it didn't fit with my schedule. I finally went today to my first appointment after several messages back and forth since I could never get anyone live on the phone.
Then showed up to my appointment today, after calling before my scheduled time that I had run into traffic and would be late. Again, had to leave a message. Arrived at the office and was then informed since I was late, they would need to reschedule me since they had another appointment booked directly after mine and my service would take too long.
In my experience, spas schedule appointments to take into account if someone is late. I was just shy of 15 minutes late, not to mention tried to call and inform them, but they don't seem to have the systems in place to accommodate for that type of thing.
I finally just asked them to call Groupon so I could get a refund. Not to mention, whoever I spoke to at the desk did not seem empathetic to my frustration at never being able to get a hold of anyone or having to reschedule multiple times.