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  • This is a very disappointing review for me to write because our server the first time I went there was excellent, the sushi was delicious, we ordered one of the platters, and the prices were reasonable. Here is the negative so strong that I will never again go there. As my reviews sometimes state, I'm a big fan of Groupon. I try many, many new places because of it and I eat out far more than the average person. But anyway, I went to take the kids (14, 20, and 21 year old friend) for their amazing sushi platters and since we're all really big sushi fans, I was happy to show them this place. I let the server know I had a Groupon and wanted to order the sushi platter, she informed me that they no longer accepted those for the platters. I showed her the details they themselves had posted and she brought the owner. I hear she is the daughter of the owner of the original Osaka. I explained what the situation is and she said she will not honor it because she has been meaning to change that on the Groupon page. Normally they'll just honor it, admit their mistake, then move on. She became really argumentative to the point of being offensive. Had it not escalated to that, I would have just not used the Groupon and that would have been the end. As a side note, it now states not valid on platters. Sadly, I have heard of other horror stories on the reviews with Groupon use, mostly on the tepanyaki side. I do not understand why these businesses enter into a partnership with groupon to get new business then proceed to treat those using them badly. It's not even that much of a discount. I paid $26 for $40 worth of food and the platter is $90, not counting drinks and appetizers. Like I said, I eat out a lot so $14 here and there really adds up but I am by no means getting a free meal. Plus, I always tip on the full amount. Again, the food was really good, the servers were good, but the management could really use a lesson on customer service.
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