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| - Judging on food alone, I would give this place a 3.5 or even a 4 on a good day. Unfortunately, the service standard leaves much to be desire and is riddled with what I would deem "rookie mistakes." Once seated, the wait time has been way longer than expected at every visit. With two hungry kids in tow, my husband and I opted for an order of the muffin tops they advertise to keep my 2 yo from gnawing off his arm and devouring the jelly packets. We let the waiter know as much.... but unfortunately, a half hour in, not only were we no closer to getting our meals but the waiter had completely forgotten the muffin tops. Another time, the same thing happened with an order of biscuits. On another occasion, when attempting to call in a phone order, I was hung up on 3 times and then placed on a 15 minute hold before hanging up. When I got to the restaurant to order in person and told the hostess and waitstaff, all they could say was "ya we are busy...I don't even know where that cordless phone went." No apologies... just disorganization. While I am super excited that this family run place opened in the neighborhood and agree with other yelpers that the food and portions are promising, they are going to have to figure out a way to manage their service deficiencies proactively... if you know it's always gonna be a 45 minute wait to sit, and another 45 to serve food... start handing out free finger foods in the lobby and giving a basket of biscuits or muffins at the table. At some point, if they don't figure it out, folks will start migrating to the New Mexican place next door (really great food with none of their issues)... in the long run, the pancakes simply aren't good enough to deal with the sloppiness elsewhere.
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